Gift Card

• Locally sourced cow leather.
• Locally manufactured polyester rope

Local Shipping:

We currently offer free shipping on orders above R1000 within South Africa. All orders are sent with a door to door courier service. Once your parcel has been sent you will receive an email notification with your tracking number. 

Please note that it can take up to 3 days until your order is processed and ready to be shipped. Shipping lead time is around 3 - 5 working days. Should you need your order before a specific date, please reach out to us so we can try to meet your needs.

International Shipping:

For orders outside of South Africa we use Fedex Express; a trackable courier service that is reliable and fast. Shipping time from the date your order has been processed is about 5 - 7 working days.

Once your parcel has been sent you will receive an email notification with your tracking number.

Please allow 5 to 10 working days for your order to arrive. Delivery times may vary depending on the destination country. 

Orders shipped outside of South Africa may be subject to import taxes, custom duties and additional fees levied by the country of destination, which are on the recipient's personal account.

We have no control over those fees and cannot predict what they may be. Please contact your local customs office to find out more. 

We cannot be held responsible if your parcel goes missing once it has been sent. Should you suspect that your parcel has gone missing before we do, please contact us as soon as possible.

Returns

You can return your purchase within 30 days. If 30 days have gone by since your purchase, we then cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as when you have received it. It must also be in its original packaging.

To complete your return, we require a receipt or proof of purchase.

Please get in touch with us first before you send your product back and return it  to our office address : Project Dyad, 2nd Floor New Atlas Building, 2 Booth Road, 7925 Salt River, Cape Town, South Africa.

You will be responsible for shipping costs to return your item. Shipping costs are non-refundable.

Please consider using a trackable shipping service or purchasing shipping insurance. We cannot be held responsible if we do not receive your returned item.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, please first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially processed.

If you have done all of this and you still have not received your refund yet, please contact us at info@projectdyad.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.