Are all the bags made by hand?
Yes, our bags are handmade on a small scale by our team in Woodstock, Cape Town.
What is the longevity of a bag?
The longevity of the bag depends on how it’s used and cared for. It’s designed to be used for many years, and the leather will develop a beautiful patina over time. If something like a stitch or zipper breaks, it can be returned to us for repair. We'll do our best to repair what's possible. If it's beyond repair, we may suggest purchasing a new one and offer a discount. Please refer to the care page for information on how to extend the bag's lifespan.
Do you take custom orders?
No, we no longer accept custom orders.
Where can I see Dyad bags in person?
Please refer to our stockist page to find locations where you can see and purchase our bags in person.
What type of leather is used in your bags?
We use genuine cow leather sourced locally from tanneries around Cape Town. This leather is a by-product of the meat industry.
Why do you use ropes instead of leather straps?
Our ropes are manufactured in Cape Town and are more durable than traditional leather straps. The metal caps on each rope end are manufactured locally from brass and plated in either nickel or gold.
What materials are Moire Bags made of?
Moire Bags are made of polyester mesh with a cotton lining. While the lining is imported, we source it locally.
How do you attempt to reduce waste in your production line?
Jazzy Adornments (bag charms/keyrings) and Contour Coasters are made of off-cuts in an effort to reduce waste.
What's the significance of the name "Dyad"?
"Dyad" is an old Greek word meaning "something that consists of two elements or parts." It reflects our approach to creating products that are contemporary yet functional and timeless.
Who is the owner/designer of Project Dyad?
Jessika Balzer is the owner/designer of Project Dyad. She is a German citizen living in Cape Town since 2012.
What can you tell us about "Made to Order" items?
"Made to Order" items are handmade in our studio once your order is placed, which may take 7-10 working days. This allows us to focus on offering you exactly what you want and be more sustainable in material use.
What are your shipping options within South Africa?
We offer free shipping on orders above R1000 within South Africa. Please refer to our Shipping page for more details.
How do you handle international shipping?
For international orders, we use Fedex Express, a reliable and fast trackable courier service. Please refer to our Shipping page for shipping times and more information.
What is your return policy?
You can return your purchase within 30 days, provided the item is unused, in the same condition as when received, and in its original packaging. Please refer to our Returns page for full details.
How are refunds processed?
Once your return is received and approved, we will process your refund, which will be applied to your original method of payment within 10 days. Please refer to our Returns page for more information.
Do you offer refunds for sale items?
Only regular priced items are eligible for refunds; sale items cannot be refunded.